Return And Refund Policy
Please note that no refunds or exchanges are accepted for special order items, which includes: ALL Quinceanera Dresses from every designer,Mitzy's Wedding Gowns and Morteza Boutique.
- You must request a refund within 3 days after receiving your order according to the tracking number.
- There is a 15% restocking fee for all refunds. Restocking fees are deducted from your final refund amount.
- If you use Morteza Boutique's pre-paid shipping label, a $12 shipping fee (per item) will be deducted from your refund amount. This fee only applies to the 48 contiguous US states. If you live outside of the 48 contiguous states, you are responsible for the shipping costs.
- The return package must be received within 7 business days of making your return request. If you don't use our pre-paid shipping label, please email us the tracking number.
- Once we receive your package, it can take 5-10 business days to process your refund.
How do I return an item?
In the unfortunate event that you do need to return an item, please simply email us with your order details and reason for return. Someone from our team will be in contact with you within 1 business day.
Few More Details
- All sales are final after 3 days of receiving your package.
- Final Sale: All items marked final sale cannot be returned or exchanged
- No refunds or exchanges are accepted for special order items, which includes: ALL Quinceanera Dresses from every designer, Mitzy's Wedding Gowns, and Morteza Boutique
- Expedited, international shipping, and $7 ground shipping fees are non-refundable.
- All items must be returned in the original condition as received.
- If you receive a defected or damaged item, we will gladly issue a full refund or exchange the item for free. But don't worry, we closely examine every order before it is shipped.
If after receiving your item, you find that you need it in a different size, please request a return for the item (per our terms above). Then place a new order for the item in the correct size. Please contact us before you place the new order so we can check if it is available for you. This new method allows us to ship out your exchange item quickly!
***It's important to remember that there are many different body shapes/types and alteration is done on most special occasion dresses for the perfect fit.***